Actofy support

Contact us

Email support@actofy.app. We read every message and reply by email.

To help us find your account quickly, include:

• the email address you sign in with, or which sign-in method you use (for example Sign in with Apple or Google);
• your device and its operating system, and whether you use the App Store or Google Play version;
• the title you were using and what you saw.

Please do not send passwords or payment card numbers by email.

Account and sign-in

You create a free account to preview titles. Sign in with the same method you used when you created the account.

• Check that you are online and that you have the latest version of the app from the App Store or Google Play.
• Sign out and sign in again.
• If you still cannot get in, email us from the address on your account and tell us which sign-in method you used.

Subscriptions and billing

Actofy is free to download. Actofy Pro is a subscription bought through the App Store (iPhone and iPad) or Google Play (Android). Apple or Google bills you and manages renewals and refunds, so cancellations and refund requests go through them. The app shows the plans, the billing period and the price before you subscribe, and any free trial you are eligible for.

Manage or cancel on iPhone or iPad

In Settings, tap your name, then Subscriptions, choose Actofy and tap Cancel Subscription. You can also open your App Store subscriptions from your device. Apple explains each step in Cancel a subscription from Apple.

Manage or cancel on Android

In Google Play, open Payments & subscriptions, then Subscriptions, choose Actofy and tap Cancel subscription. Uninstalling the app does not cancel a subscription. Google explains each step in Cancel, pause, or change a subscription on Google Play.

Cancel before the renewal date to avoid the next charge. If you are on a free trial, Apple asks you to cancel at least 24 hours before the trial ends.

Restore purchases

If you have already subscribed and the app does not show Actofy Pro, choose Restore purchases from the plans screen or from your subscription screen in Account & settings. Sign in to the same Apple Account or Google account you used to subscribe. Apple's guide to restoring in-app purchases has more detail. Still stuck? Email us and include the receipt from Apple or Google.

Content availability

Formats differ by title. Some titles are available as video chapters, some as illustrated pages you can flip through, and some as both. A format marked In the works can't open yet. Summaries introduce selected ideas; they do not replace the full books.

An internet connection is required for video playback. If a title will not load, check your connection and try again. If it still fails, email us the title and what you saw.

Delete your account

You can delete your Actofy account yourself in the app. Deleting it removes your profile, saved books, notes and learning progress. This is permanent and cannot be undone.

In the app

1. Sign in, then open Account & settings.
2. Under Account & support, choose Delete account.
3. Review what will be removed and tap Delete my account.
4. Confirm with Delete permanently.

By email

If you cannot use the app, email support@actofy.app from the address on your account with the subject “Delete my account” and tell us which sign-in method you use. We may ask you to confirm that the account is yours before we delete it. What is removed is the same as in the app: your profile, saved books, notes and learning progress.

Before you delete

• Deleting your account does not cancel a subscription. Cancel it with Apple or Google Play first (see above).
• Apple and Google keep their own billing records; deleting your Actofy account does not change them.

Copyright and content requests

If you believe content on this site or in the Actofy app infringes your copyright or other rights, email support@actofy.app. Name the page or the title, describe the material and give your contact details. Actofy removes content on receipt of a valid notice.